Yes! Pacific offers a flexible prepaid solution to researchers who wish to expend the transcription component of their grant budget. Click here for more information, and to find out how to take advantage of Pacific’s prepaid transcription service.
Can I prepay my transcription charges for grant purposes?
Yes! Pacific offers a flexible prepaid solution to researchers who wish to expend the transcription component of their grant budget. Click here for more information, and to find out how to take advantage of Pacific’s prepaid transcription service.
How do you bill for transcription services?
Where typing of audio is charged per minute, the audio file length is rounded up to the nearest minute. Where typing is charged per line, a line consists of 65 characters including spaces but not white space. This can be audited against the character count in MS word.
How do I pay for my transcriptions?
For research clients, an invoice itemising your files will be emailed to you 1 – 2 weeks after your files have been returned to your secure online account.
For professional clients, an invoice itemising your files will be emailed to you at the beginning of each month for the previous month’s work.
Methods of payment are outlined on the invoice. We kindly request payment within ten working days. We accept Direct Deposit, BPay, Mastercard, Visacard or cheque. We accept cheques payable to Pacific Solutions Pty Ltd (PO Box 2340 Milton QLD 4064).
Is GST or other tax payable on this service?
For Australian clients, a compliant Tax Invoice is provided and GST is payable. Overseas clients are exempt from GST and have the advantage of no tax being payable.
What are Pacific Transcription’s practices regarding file retention and purging?
Audio files and completed transcripts are stored in client accounts for approximately one month after return. After this point, your audio and transcript files are purged from our readily accessible systems and your client account.
Archived copies of audio and transcripts are maintained for a period of time for quality assurance purposes unless otherwise agreed with clients. Files may be retrieved during this time for a small retrieval fee, outlined in the rates brochure.
Clients may request that completed transcripts are retained for a shorter period of time, if desired.
Information about our file retention and purging practices is also available via our Privacy Policy.
Does Pacific Transcription offer an Archiving service?
Yes we do. Pacific Transcription provides an automated file archiving service which is accessible via a client’s secure online account.
Pacific’s automated file archiving service provides clients with peace of mind and immediate access to all Pacific Transcription documents, as long as the service is maintained.
For more information on our archiving service, please refer to our Terms and Conditions, which is also available via the client login.
For archive service pricing please request a copy of our rate sheet.
We are proud to be ISO 27001 (Information Security Management) and ISO 9001 (Quality Management) certified.
These internationally recognised certifications are testament to Pacific’s consistent delivery of quality services and products to clients, and successful management of information security, through a continual improvement process.
Suite 13, 2081 Moggill Road, Kenmore Qld 4069 Australia
PO Box 745, Indooroopilly QLD 4068 Australia
DX 1376 (Sydney)
1300 662 173 or +61 7 3378 2668
+61 7 3378 4514
enquiries@pacifictranscription.com.au
ACN 100 292 171
ABN 67 100 292 171