For professional clients, an invoice itemising your files will be emailed to you at the beginning of each month for the previous month’s work.
Methods of payment are outlined on the invoice. We kindly request payment within ten working days. We accept Direct Deposit, BPay, Mastercard, Visacard or cheque. We accept cheques payable to Pacific Solutions Pty Ltd (PO Box 2340 Milton QLD 4064).
Archived copies of audio and transcripts are maintained for a period of time for quality assurance purposes unless otherwise agreed with clients. Files may be retrieved during this time for a small retrieval fee, outlined in the rates brochure.
Clients may request that completed transcripts are retained for a shorter period of time, if desired.
Pacific’s automated file archiving service provides clients with peace of mind and immediate access to all Pacific Transcription documents, as long as the service is maintained.
For more information on our archiving service, please refer to our Terms and Conditions, which is also available via the client login.
For archive service pricing please request a copy of our rate sheet.
Suite 13, 2081 Moggill Road, Kenmore Qld 4069 Australia
PO Box 745, Indooroopilly QLD 4068 Australia
DX 1376 (Sydney)
1300 662 173 or +61 7 3378 2668
+61 7 3378 4514
ACN 100 292 171
ABN 67 100 292 171