We can also provide a separate confidentiality agreement if your organisation has specific requirements.
Pacific Transcription maintains a secure online website, housed at NEXTDC Brisbane, in the CBD (https://www.nextdc.com/data-centres/b1-brisbane-data-centre), to which clients can upload information and audio.
All access to the site is auditable via IP number, and the secure server uses bank grade RSA 2048 bit encryption keys. All client accounts are password protected and clients can set their own passwords, which are stored in a secure encrypted format.
Pacific Transcription limits the distribution of personal information of clients so that only client information necessary for proper completion of the transcription services is made available.
Pacific Transcription is compliant with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as well as the Guidelines on Privacy in the Private Health Sector issued by the Federal Privacy Commissioner under the National Health Act 1953 (Cth).
We comply with the Medical Records and Health Records Information Privacy Act, and allow full client access to operating systems to demonstrate the strength and integrity of security and privacy procedures.
A number of our international clients have indicated their preference to outsource to Australia to avoid sensitive dictations being handled internally.
Australian Privacy Principles are compliant with Health Insurance Portability and Accountability Act (HIPAA USA), directives from the Information Commissioner’s Office (UK) and New Zealand privacy standards. Non-disclosure agreements are available on request. Transferring files between countries is done so in compliance with the Australian Privacy Principles.
Suite 13, 2081 Moggill Road, Kenmore Qld 4069 Australia
PO Box 745, Indooroopilly QLD 4068 Australia
DX 1376 (Sydney)
1300 662 173 or +61 7 3378 2668
+61 7 3378 4514
ACN 100 292 171
ABN 67 100 292 171