Pacific Transcription is the Australasian branch of the global Pacific Solutions network.
We are an Australian-owned company that has been providing high-quality transcription services since 2002.
We have achieved significant growth every year since then and continue to be at the forefront of the digital transcription technology wave.
Pacific Transcription is a client-centred business that consistently exceeds our customers’ needs and expectations.
We demonstrate this in many ways, including maintaining ISO 9001 and ISO 27001 certifications.
We maintain ISO 9001 certification, an internationally recognised quality management standard. This certification demonstrates our commitment to continually improving the delivery of quality services and products to our clients.
We hold ISO 27001 certification, an internationally recognised standard focused on information security. This certification acknowledges Pacific’s implementation of a strong information security management system. This system oversees, documents, monitors, and reviews all legal, physical and technical controls involved in Pacific’s information risk management processes.
You have the assurance of knowing external auditors spend several weeks every year testing and probing our systems to ensure they meet the current industry standard of “best in class”. It is only after all that testing and probing that our certifications are renewed.
We are a quality-focused company, so meeting the specific needs of clients is a core part of our company DNA.
All transcripts produced by Pacific Transcription undergo a rigorous quality assurance process, ensuring our clients receive the highest quality transcripts possible.
All client feedback is documented, information from each enquiry is thoroughly investigated, and the results are used to improve our service delivery.
We lead the industry in security and confidentiality and are fully compliant with Australian and international government privacy standards. Please view our Privacy Page for more information.
Through our hands-on approach, we empower clients to be leaders in their own fields. We share our knowledge with current and potential clients via articles, tips, latest release information, and updates throughout our website and blog.
An internationally focused company, we service clients in all major Australian cities and across the globe.
If you are based in the UK or greater Europe, you may wish to visit our UK site, Sterling Transcription.
If you are based in New Zealand or other islands across the Pacific, you may wish to visit our New Zealand site, Pacific Transcription NZ.
