Pacific Transcription is the Australasian branch of the global Pacific Solutions network.
We are an Australian-owned company that has been providing high-quality transcription services since 2002.
We have over 20 years of experience delivering expert, professional, data-secure and accurate transcription services to thousands of clients across Australia.
We have achieved significant growth every year since inception and continue to be at the forefront of the digital transcription technology wave in Australia, and world-wide.
Every file is thoroughly checked for quality and accuracy by the human eye, ear, and brain, before being returned to you.
We lead the industry in data security, privacy and confidentiality, and are fully compliant with Australian government and internationally recognised privacy standards.
As a quality-focused company, meeting the specific needs of clients is a core part of our company DNA.
Our transcription service is a simple process completed in five easy steps.
Client feedback is documented, thoroughly investigated and used to improve our service delivery.
We are a client-centred business. We consistently exceed our customers' needs and expectations. We regularly seek and implement feedback from our clients, ensuring every decision and process we implement considers the security, privacy and confidentiality of every client.
We demonstrate these considerations in many ways, including maintaining ISO 27001 certification, an internationally-recognised standard that focuses on information security.
We are a quality-focused business. We invest significantly in our team and processes. Our rigorous quality assurance program ensure that every file we process is always 'touched' by humans, and the service and final product we deliver is exceptional.
We demonstrate this focus in many ways, including holding ISO 9001 certification, a leading international standard focused on delivering quality services and products to clients through a continual improvement process.
We maintain ISO 9001 certification, an internationally recognised quality management standard. This certification demonstrates our commitment to continually improving the delivery of quality services and products to our clients.
We hold ISO 27001 certification, an internationally recognised standard focused on information security. This certification acknowledges Pacific’s implementation of a strong information security management system. This system oversees, documents, monitors, and reviews all legal, physical and technical controls involved in Pacific’s information risk management processes.
But you do not have to rely on ‘what we say’. You have the assurance of knowing external auditors spend several weeks every year testing and probing our systems to ensure they meet the current industry standard of ‘best in class’. It is only after all that testing and probing that our certifications are renewed.
As a company that delivers high-quality professional transcription services around the globe, we are also GDPR compliant, because we treat your privacy seriously and make it our top priority.
We lead the industry in security and confidentiality and are fully compliant with Australian and international government privacy standards. Please view our Privacy Page for more information.
Through our hands-on approach, we empower clients to be leaders in their own fields. We share our knowledge with current and potential clients via articles, tips, latest release information, and updates throughout our website and blog.
An internationally focused company, we service clients in all major Australian cities and across the globe.
If you are based in the UK or greater Europe, you may wish to visit our UK site, Sterling Transcription.
If you are based in New Zealand or other islands across the Pacific, you may wish to visit our New Zealand site, Pacific Transcription NZ.
