Online Shop Terms & Conditions

Australia-wide Shipping Policy

All Pacific Transcription products are shipped within Australia using Express Post for parcels outside greater Brisbane, and via courier for local business deliveries (no PO boxes).

Pacific Transcription has a flat rate of $19.00 per order.  For bulk orders please contact us prior to ordering to confirm the shipping cost.

You may also collect your order from our office in Milton, Qld, and reduce your shipping cost to $0. If you select this option, we will then contact you to arrange a pick-up time. Pick up is available between 9:30 am and 5:00 pm on weekdays.

If you need to arrange your own alternative delivery option please contact us prior to placing an order through our shop.

Items are usually dispatched on the day payment is received (excluding Wednesdays), provided they are in stock. Pacific will not dispatch products that have not been paid for.

The Express Post delivery network guarantees next day delivery between us and most major metropolitan locations in Queensland, Victoria, New South Wales, Tasmania, South Australia (Adelaide only) and Western Australia (Perth only).

Delivery to other locations within Australia is usually 2-3 days, but for remote areas may take longer.  The local courier service guarantees next day delivery between us and most greater Brisbane and southeast Queensland business locations.

See for more details.

International Shipping Policy

Please contact us prior to placing an order to confirm whether we can ship to your location, and the cost.

Stocking Policy

Pacific Transcription generally has the most popular models of the Olympus Professional Dictaphone range and the Philips Professional digital recorder range in stock at all times, as well as a wide variety of professional dictation and transcription accessories and microphones.

If an item is not in stock, we will contact you by phone or email on the day of purchase (excluding Wednesdays and weekends) to confirm delivery times for that product.

Currency and Payments Policy

All prices listed are in Australian dollars. All prices include GST.  Payment can be made by credit card (MasterCard, Visa or American Express) through our online shop. No credit card surcharges apply for purchases made through our online shop.  You can also select the Direct Deposit option through our online shop, but please note, that items will not be dispatched until payment is received.  If you require a cheque payment option, please contact us to arrange it.

Returns policy

If you change your mind within 7 days of purchase, we are happy to accept returns of unused, unopened and undamaged products and issue a full refund less postage and handling and a restocking fee equal to 15% of the value of the goods, or exchange it for an alternative product (a second postage and handling charge will apply).

Faulty products are covered under the manufacturer’s warranty. Please contact us to arrange a product return or warranty claim.   Olympus products come with a one-year manufacturer’s warranty and Philips products come with a two-year manufacturer’s warranty for products, and six months warranty for accessories.  For more information on Olympus and Philips warranty periods visit their websites.

Price Matching Policy

Pacific Transcription will consider a price match of any genuine advertised price for Olympus Professional Audio products. Please contact us with the full details of the advertised price, the name of the retailer offering it and whether the retailer has the product in stock so that we can verify the price and conditions.

All prices listed on the Pacific Transcription online shop include GST.

Appointment Cancellation Policy – Service & Support

Pacific Transcription offers a comprehensive suite of technical services which includes Technical Product Support Service, Installation and Training Service, and Product Demonstrations Service.  Pricing for these services may change without notice.  For current pricing please refer to Pacific Transcription’s online shop, or call/email the Products Team for assistance.

Pacific Transcription reserves the right to charge a cancellation fee if a service, support, installation or demonstration appointment is cancelled within 24 hours of the appointment time.  A cancellation fee of $70 including GST will be applied, at the discretion of the Pacific Transcription Sales and Support Manager.

If you need to cancel or reschedule your appointment, it is important that you contact the Products Team at Pacific Transcription immediately, on 07 3378 2668.


Suite 13, 2081 Moggill Road, Kenmore Qld 4069 Australia


PO Box 745, Indooroopilly QLD 4068 Australia
DX 1376 (Sydney)


1300 662 173 or +61 7 3378 2668


+61 7 3378 4514



ACN 100 292 171
ABN 67 100 292 171

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