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ISO 9001 & ISO 27001 Certified

We are proud to be ISO 27001 (Information Security Management) and ISO 9001 (Quality Management) certified. These internationally recognised certifications are testament to Pacific’s consistent delivery of quality services and products to clients, and successful management of information security, through a continual improvement process.

what style of minutes do you require? find out which style best suits your meeting minutes

Minutes Styles

Pacific Transcription has identified three styles of minutes: Simple, Complex and Very Complex. Each style or ‘band’ has a distinct description, length and style. Talk with us about which band your meeting minutes will fall under.

Our three styles of minutes are defined by the meeting type and length, complexity of minuting requirements, and minuting style.

Simple: Some AGMs and simple committee meetings, with a limited number of speakers and agenda items, and simple minuting requirements, will come under our Band: Simple option.
Complex: The majority of our client’s meetings, especially Board meetings and complex committee meetings, tend to fall under our Band: Complex option.
Very Complex: While very few of our clients require Very Complex minutes style, this option facilitates accurate documentation of high-level, detailed, full, and complete discussion.
Very Complex minutes are required for project update meetings, such as large building and infrastructure projects, where multiple people from various organisations, arms, and disciplines meet to discuss project progression.
The minutes produced are a professionally worded, past tense transcript of everything said, and by whom.

Close-up of a person writing notes in a spiral notepad with a silver pen

A Detailed Description of each Style of Minutes

Simple

Description: Simple meetings are meetings with straightforward minuting requirements, such as: team and committee meetings, AGMs, and some simple Board and subcommittee meetings with short duration, limited discussion, and participants.

Length: Simple meetings generally generate up to approximately 600-1000 words per hour of meeting, equating to approximately 2-4 pages per hour of meeting.

Style: For Simple meetings, motions, resolutions, and action items are recorded, and the key points of relevant presentations and/or discussions are briefly summarised.

Complex

Description: Complex meetings are meetings with more complex minuting requirements, such as: Board and subcommittee meetings, advisory committee meetings, and other complex meetings with long duration, many participants, and wide-ranging discussion.

Length: Complex meetings generally generate up to approximately 1000-1500 words per hour of meeting, equating to approximately 4-7 pages per hour of meeting.

Style: For Complex meetings, style is as per Simple meetings, where motions, resolutions, and action items are recorded, and the key points of relevant presentations and/or discussions are briefly summarised; along with documentation of all factors material to decision making, including any conflicting or dissenting views.

Very Complex

Description: Very Complex meetings are meetings where the discussion must be captured in full. Examples include: project update meetings, such as building and infrastructure projects where multiple people from various organisations or arms meet to discuss project progression.

Length: Very Complex meetings generally generate 1500+ words per hour of meeting, equating to approximately 8+ pages per hour of meeting.

Style: For Very Complex meetings, all discussion is converted into a highly detailed, full, and complete narrative of everything said, and by whom. The minutes will read almost like a full transcript, though professionally formatted/worded, and in past tense.

Turnaround

Our standard turnaround for minutes is approximately two weeks after the event or upload of the recording, and will vary according to the nature of the event and the current workload.

For more urgent turnarounds please discuss with our Minute Taking team prior to the event.

Confidentiality

Pacific Transcription adheres to the Australian Privacy Principles and international equivalents and conforms with the Civil Procedures Act 2010. Additional confidentiality or security clearances can be arranged upon request as needed.

Security

All audio files and transcribed minutes sent via client login are SSL encrypted for maximum security.

Our internationally recognised and certified quality assurance and data security processes, including ISO 27001 (Information Security Management) and ISO 9001 (Quality Management), ensure we deliver high quality, secure services every time.

Minute Taking Services