For a copy of our rate sheet and to discuss your needs further, please contact us.

1300 662 173

Citation Certification badges for ISO 27001 information security management and ISO 9001 quality management

ISO 9001 & ISO 27001 Certified

We are proud to be ISO 27001 (Information Security Management) and ISO 9001 (Quality Management) certified. These internationally recognised certifications are testament to Pacific’s consistent delivery of quality services and products to clients, and successful management of information security, through a continual improvement process.

need to cancel your on-site or remote minute taking booking? contact us immediately

Cancellation Policy

For on-site and remote attendance engagements only, a cancellation fee consisting of the minimum attendance fee will be charged where a cancellation of a remote or on-site attendance booking is made less than two business days before the event.

Contact us for more information and to obtain a copy of our Minute Taking rate sheet.

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Turnaround

Our standard turnaround for minutes is approximately two weeks after the event or receipt of audio recording, and will vary according to the nature of the event and the current workload.

For more urgent turnarounds please discuss with our Minute Taking team prior to the event.

Confidentiality

Pacific Transcription adheres to the Australian Privacy Principles and international equivalents and conforms with the Civil Procedures Act 2010. Additional confidentiality or security clearances can be arranged upon request as needed.

Security

All audio files and transcribed documents sent via client login are SSL encrypted for maximum security.

Our internationally recognised and certified quality assurance and data security processes, including ISO 27001 (Information Security Management) and ISO 9001 (Quality Management), ensure we deliver high quality, secure services every time.

Call Pacific Transcription