Technical Support – hourly rate


Do you need help with a product you’ve already purchased? You aren’t quite sure you’re getting the best use out of the product?

Our team can help you with the configuration of your digital recorder, microphone or software, so that you can get the best use of your purchase in the most efficient way possible.

Our charge to have an IT Technician attend your office, in person or remotely, to reconfigure your software and associated dictation hardware, is $199 per hour. After the first hour you will be charged in half-hourly allotments. Our IT team can attend onsite in the Greater Brisbane area, and some parts of the Gold and Sunshine Coasts.

Are you located outside the Greater Brisbane area?

Our IT team can also attend remotely to have a look at your software, digital voice recorder or microphone, via internet and telephone.  We can also help additional users in your organization, so that everyone gets the help and support they need, charged in half-hourly increments.

NOTE:  Once you have purchased technical support one of our Products Team members will contact you to discuss your requirements, and to set up a time for technical support service.



Suite 13, 2081 Moggill Road, Kenmore Qld 4069 Australia


PO Box 745, Indooroopilly QLD 4068 Australia
DX 1376 (Sydney)


1300 662 173 or +61 7 3378 2668


+61 7 3378 4514



ACN 100 292 171
ABN 67 100 292 171

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