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ISO 9001 Certification

Pacific Transcription

Pacific Transcription is proud to be ISO 9001 certified.  ISO 9001 is an internationally recognised quality management system (QMS) standard which outlines the requirements an organisation must maintain in their quality management system.

Pacific Transcription embraces the concept of delivering quality services and products to clients through a continual improvement process

The process of obtaining ISO 9001 certification involves careful implementation of a well-designed and effectively implemented quality management system which is tailored to meeting client’s specific needs

Pacific Transcription demonstrates the successful implementation of this standard in many ways, including:

  • Having the right objectives, metrics and procedures in place, which are continually monitored, measured and improved,
  • Engaging in regular internal and external auditing of the standard, and
  • Delivering improved customer satisfaction through careful implementation of these processes. 

Through the process of maintaining a quality management standard Pacific Transcription is able to better describe, understand and communicate company processes to clients.  Our clients value this high level of transparency and accountability. 

Further, Pacific Transcription continues to grow and develop a highly professional culture and increase staff morale through implementation of the standard.  Our staff and typists value the existence of clear expectations through quality objectives, job descriptions, procedures and work instructions.  

We measure our service. 

We report on our service. 

We improve our service. 

We are accountable to you, our clients, so you can be confident in the high quality service we provide.  

Click here to download a copy of Pacific's Quality & Information Security policy.    

For more information on how Pacific Transcription’s ISO accreditation will positively benefit you and your company please contact Pacific Transcription