Medical and Legal Dictation

Doctors and lawyers have a number of alternatives:

Dial in Dictation

Pacific Solutions provides a dial-in dictation service for medical and legal practitioners across Australia.

We use the same robust system deployed in many hospitals throughout Australia ensuring familiarity of use for dictators and compatibility with hospital systems. Includes features to designate urgents files and review audio.

Local call numbers available upon request.

Handheld Digital Voice Recorders

Brands such as Olympus and Philips make the switch from tape based systems to digital easy and intuitive. Pacific Solutions can automate the sending of audio from both of these handheld devices.

We recommend our clients use the Olympus DS-5000 which provides:

• High quality recording
• Compatibility with any PC (without requiring installed software) allowing ease of use when travelling
• Slide switch for ease of use
• Rechargeable battery kit

Complex Installations

For larger clients (eg hospitals, radiology, medical practices of six or more doctors and law firms), Pacific Solutions provides firm-wide alternatives that include a combination of handheld recorders, dial-in dictation, VPNs and PC-based recording software and management systems. These systems integrate with firm-wide software such as Winscribe.

Please contact Pacific Solutions for enquiries related to larger customised installations.

Research Interviews and Focus Groups

Pacific Transcription Solutions' experienced typists are able to cater to all audio formats, including cassette tapes, mini and micro tapes, CDs, DVDs, VHS and all digital formats.

Visit our contact page to find out where to post your tapes and CDs, or email us at  to find out more.

Before the recording, ensure that you have the correct recording device for your requirements. If you're still using a cassette tape recorder, we would strongly recommend upgrading to a digital recording device.

• The sound quality of digital recording is far superior to that of cassette tapes.
• They will also be less expensive to get transcribed.
• Digital recordings are far simpler to store and copy for backup purposes.

Pacific Solutions recommends the Olympus DM-450 for recording interviews and focus groups. To find out more about the Olympus range and to order your own digital recorder, please visit our Shop.

Tips on recording interviews and focus groups 

Before Recording

1. Ensure that you have the recorder on the highest quality setting 

For example, on an Olympus recorder, use standard play (SP) or high quality (HQ) mode. 

2. Ensure that you are recording in a suitable audio format

Some recorders allow you to record in different formats such as .ds2, .dss, or .wma. Pacific Solutions finds that .wma is the best format for recording in.

3. Find a suitable location to conduct the interview once you have organised your recorder

Try to avoid places with a lot of background noise, whether that is general chatter in a public place, a radio in the office, or even a loud air conditioner. Background noise obscures much more than what you would expect.

Before pressing record, learn where the pause button is - very useful for any unexpected interruptions!

4. Phone interviews can be recorded using speaker phone

This is preferable to a plug in device, which often has variable audio quality for different speakers. Take care not to place the recorder too close to the speaker.

During Recording

1. Ensure the recorder is equidistant from participants and not too close to yourself

If anything, it can be slightly further away from you, as it is the interviewee's responses that are most important. Once the recorder is in place, avoid moving it.

For speaker identification, ask speakers to say their name each time they speak, as speaker identification from audio alone is not always possible. If speaker identification is important to you, it is useful for someone present to keep a log of speakers.

2. Encourage participants to speak one at a time

If any laughter or side comments begin during the recording, wait for quiet before asking your next question: laughter in particular obscures all other speech.

3. Small ambient noises can obscure speech

Remind speakers to avoid rustling paper or drumming their fingers on the table. Use non-verbal gestures to let speakers know you are listening.

4. Don't hesitate to repeat key sentences for clarity

Also, it's a good idea to have a spare battery on hand, just in case! Alternatively, use a power adapter for your recorder if a power outlet is nearby (recorders and adapters are available from Pacific Transcription Solutions). 

Click here to download a brochure containing this information.